After-sales service


After-sales service

1. service tenet

Customer satisfaction is our goal.

2. service commitment

1, pre-sales services

(1) warmly receive the user's visit, quickly deal with the user's calls, letters, faxes and other inquiries.

(2) In the selection stage, users are welcome to visit the company. The company is willing to provide technical information on related products, and provide various technical advice and answer users' questions in a timely manner. If the user needs, the company will help the user who is not familiar with the product to choose the right product, the right specification, model.

2, the sale of services

(1) After the contract is signed, the company will improve the reasonable opinions on product quality put forward by customers.

(2) Organize production in strict accordance with the technical requirements of the contract and relevant standards, ensure quality and quantity, and deliver on time at the agreed place.

(3) Before the product is shipped, the company will notify the user and provide the user with the product quality assurance form and the goods delivery note.

3, after-sales service

(1) The company implements a system of after-sales service in place within 24 hours, that is, after receiving the user's notice of after-sales service, our company guarantees to make a timely reply.

(2) If users need to provide technical guidance during installation and use, our company will promptly send professional and technical personnel to provide services to meet user needs.

(3) The company establishes user files, regularly visits users, makes written and telephone contact with users, solicits users' opinions and suggestions, makes statistics and analysis on users' suggestions and quality problems, constantly improves the company's management, further improves product quality and marketing service quality, pursues perfection and meets the needs of users.

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JIANGSU CHENGYEI TOOLS CO., LTD

Address: East of Maojiagang Border Police Station, Lvsi Town, Qidong City, Jiangsu Province
Telephone: 86-513-68039888
Mobile: 86-18806285688

Mailbox: phil@chnye.cn 


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